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Terms of Sales


For shipments outside Europe, with the new customs regulations, your order may be taxed on arrival.


TO ORDER
To order on our site you must register by creating an identifier, a password and your shipping information that will allow you to be recognized by our services. You can use them during another visit to place a new order

This information is confidential and will be known only from our services.


The choices to order:

-On our site by filling the order form

-By email (ossuairerecords@gmail.com),  indicating the references of selected items, quantity, method of payment and your shipping details.



PRICE:

The prices of the items are fixed and are not negotiable.


AVAILABILITY OF ARTICLES:

Any item seen in the shop is available for purchase. The stock is managed in real time. However, an order is not validated until the receipt of the payment. No reservations are possible and we can not guarantee the availability of items until receipt of payment.


GUARANTEE:

All items are new, unless stated otherwise, but are not necessarily packaged (cellophane, plastic, blister).


RESPONSIBILITY :

- OSSUAIRE RECORDS declines any responsibility when the deterioration, breaks, scratches, loss, theft ... etc ... made on the articles during the sending (the transport) of your order.


CLAIM :

- Any claim due to any major defect beyond our control (the article does not work, defective, default ...) must be done within 3 days of receipt of your package.


RETURN, RETURN POLICY AND REFUNDS:

- According to the law in force you have 14 days of retraction as from the reception of the articles.

This withdrawal can be made without justification and without charge, except the possible cost due to the return costs that will be your responsibility, according to the article L121-20 of the code of consumption.

ATTENTION: the returns will be guaranteed only in case of return with follow-up with supply of the tracking number with our services (colissimo, letter max ...). Without this, no refund or exchange will be possible.

However, we reserve the right to subtract from the refund a sum between 10% and 50% in the event of willful damage by the buyer (breakage or obvious deterioration, traces of prolonged use, stains, stains, etc.). )


- It will first contact us by email (ossuairerecords@gmail.com)

Our services will study your request and negotiate for an arrangement.



We have 14 days maximum to make the refund or the exchange,

According to the article L121-20 of the code of consumption.


THE ARTICLES ON SALE OR PROMO, ARE NOT REPEATED, EXCHANGED, REFUNDED etc ...


Attention: if you choose to send us an email do not wait for the last moment because with postal delays, you may not be able to play this guarantee!


RETURN OF PARCELS:

- In case of return of package following incorrect coordinates provided by the buyer, the latter has the choice between a cancellation with partial refund (excluding shipping) or a return package (shipping costs to his charge).


TERMINATION:

Any termination of our database is done on simple request by email.


CONTACT :

ossuairerecords@gmail.com

(Siret number: 530 193 911 00027)


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